Telephones in the Academic Computing Center

| Homepage | Contents | Procedure | Contact |

We have two phones at the Distribution Center, one at the front desk and one at the back of the counter. All primary incoming calls will be directed to ext. 3300. However, if there are other incoming calls while the main phone is being used, the calls will be directed to ext. 73300 (secondary). You can access either one of them from both phones.

If you do not hear anything from the phone, make sure you check the extension button. Notice that an arrow maybe flashing and pointing toward the secondary line. This indicates that a call is on hold and pushing the button will direct you to the caller.  

To answer a phone

When answering a call, please say, “Academic Computing Center, this is (your name). How may I help you?”

To transfer a call

1. Press the Conference button
2. Dial the extension number*
3. Announce the caller
4. Press the Conference button again
5. Then press the R button (red) and hang up

*Extension numbers can be found in the telephone directory and extra information is on the sheet next to the phone.

Warning

1. No private phone calls are allowed in the ACC. Please ask the patrons to use the pay phone right beside the washroom.
2. If a patron need to call a COD extension, there is a college phone adjacent to the pay phone. There is no charge for that.
3. Lab Aides are not allowed to use the phone either. If you absolutely need to use the phone (ie. for emergency purposes), please consult the supervisor(s) first.