Blue Book

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When to use Blue Book

1. When you can not solve a technical hardware or software problem by yourself and any senior lab aide or supervisor is not present, write your findings in the blue book.
2. If you are senior lab aide and you can not solve the problem by yourself. 

How to fill out form

1. Write your name, date, and location and computer number. 
2. Describe the problem clearly.  Write down the whole message or error showing on computer.
3. State the hardware that isn’t working (ex. Monitor, CPU etc.). 
4. Write down what YOU did to solve the problem. 

Check up on existing problems

1. In order to find out if any of the problems have been fixed, it’s important to check up on the existing problems in the blue book frequently.
2. If you spot any computer that is fixed and still has an out of order sign on it, take the sign out, cross out the problem from blue book and make sure you write “Fixed” on it.
3. If the problem isn’t fixed write down “Not Fixed”, date and your initials next to it.

Copying old reports to new page

1. Check with the supervisor before copying any thing to a new page.  Most of the time they will assign you such work.
2. When copying old reports to new pages make sure to write only non fixed problems. 
3. After finishing this double check with supervisor.